Category: Personal

Greyhound Buses – Why Won’t You Refund Me?

I’ve whinged before about Greyhound Buses before here, but it’s becoming that their refund policy is a joke.

After 2 weeks of hearing nothing, an email dropped into my inbox saying the following:-

Dear Mr. Wynne,

Thank you for contacting our office. We apologize for the delay in responding to your email.

We have received your request for a refund on the ticket with confirmation number 74411661. We need a proof of a new purchase in order to process the refund on the ticket that was purchased wrong. The purchase confirmation you sent was for the same ticket.

At your earliest convenience, pleas forward the proof of purchase of the new ticket and we will proceed with the refund on the wrong ticket.

If you have any further questions, please feel free to contact us or call our department at 214-849-8966 from 7:00 am to 7:00 pm CST Monday to Friday.

Sincerely,

Mr. Lacouture
Customer Care Analyst

So by reading it there appears to say they don’t do refunds unless you buy a new ticket. Which is odd, but fine. I have bought tickets with an alternative provider (Megabus) who were actually sending buses on that day. I forwarded on the tickets to Greyhound and today I heard the following:-

Dear Mr. Wynne,

Thank you for contacting our office. We apologize for the delay in responding to your e-mail.

In order for us to process your refund, we require a proof or receipt of purchase of the new ticket. Since your original tickets are non refundable, they can only be refunded to the original purchaser  by showing a proof of a new purchase.

Please send us an e-mail  with  the original unused ticket(s) attach to the e-mail address below along with the second confirmation number the second ticket you paid. Please refer to the following Customer ID number when contacting our office.

Customer.Service@greyhound.com
We appreciate your business.

Sincerely,
Mr. Ramirez
Customer Assistance Analyst

I beg your pardon? Are you not refunding me because I’m going with an alternative provider? It’s not really a refund, is it?

It’s only about $50, It’s really not much, but it’s the principle!

Am I being daft? Or does it appear that Greyhound Buses have one of the worst customer support systems?

It’s Not The End Of The World

I don’t think even Harold Campling believed the rapture himself. I mean, on their website they do have offers that are due to end on the 28th of May. Still it’s a nice bit of promotion for him, and everybody knows about him and his station.

This is the most frustating thing, though. I’ve written epic blog posts showing useful things, and generally posted things that are good and useful to the world. How the fuck did that crackpot get so much PR quickly? There’s a blog post in there, just I’m not the man to write it.

When One Website Bear Scrapes Another Furry Bear’s Website, That Makes Me A Sad Little Panda

I can’t be the only person who thinks of this when people talk of the Google Panda Update?

[youtube]http://www.youtube.com/watch?v=x5I9TWMA4U8[/youtube]

Who lives in peace ‘neath in Mountain View?
Google Harassment Panda!
Who explains Google harassment to me and you?
Google Harassment Panda!
Don’t cloak that, don’t link there..
Don’t be evil says the silly old bear!
He’s come to teach you what’s right and wrong..
Google Harassment Panda!

In other news: I’ve noticed nothing untoward, so I’m going back to bed/pub/doing what I should be doing.

WWE: When is it Not Ashamed To Be a Wrestling Promotion?

In the last few months, me and a few of my wrestling fan mates (of which there is numerous) have been having a good giggle at the WWE, and it’s refusal to be called a wrestling promotion.

They have tried to distance itself from the name since the mid 80’s, when they used it to get passed being listed as an athletic event so they wouldn’t have the same regulation as boxers (“wrestlers? No, they are superstars!”), but recently it’s got a bit silly, PR departments have been agressive in emailing sources in press coverage asking for titles that mention the word “Wrestling” changed, even removing coverage when journalists not wanting to change. Jokes about how many times the word “Wrestle” was said at Wrestlemania (which is probably going to be changed in name next year to something like “Entertainamania” – hey that could work as a name) did the rounds over the weekend, and as somebody who is involved in the wrestling business in such a small way, I find it amusing.

However, the other business I’m involved in is SEO, and – during a boring evening pissing about on the internet – I found this:-

Furthermore, here is the Meta Description, where it explicitly says it’s targetting wrestling fans!

<META NAME="description" CONTENT="Wrestling merchandise from WWEShop.com
includes a huge variety of WWE DVDs, action figures, accessories &amp;
more at everyday low discounted prices. WWEShop.com satisfies all
WWE wrestling merchanidise needs for the wrestling fan in all of us!">

I don’t blame WWE for this. After all, if you sell wrestling merchandise and don’t include the words “Wrestling Merchandise” in your title and meta description tags, then you are – quite frankly – pants on head retarded. Certainly I applaud your SEO team and if Vince McMahon is reading this, I suggest you give them a pay rise for bringing in a lot of sales for standing up to your branding department (who, really, should be fired).

Oh and whilst your at it. Give Zack Ryder a push.

I’m not sure either of those will happen, in fact I’m pretty sure that the word “wrestling” will be removed from the title and descriptions!